Frequently asked questions
Can I change or cancel my order after placing it?
Once an order is placed, it enters production quickly. Changes or cancellations are only possible within 12 hours of purchase. Please contact us immediately if you need support.
Will I receive an order confirmation?
Yes. After checkout, you’ll receive a confirmation email with your order details. If you don’t see it, check your spam folder.
How long does production take?
Production typically takes 3–7 business days before shipping.
Where do you ship to?
We currently ship worldwide, including the UK, USA, and Europe.
How long does shipping take?
Estimated delivery times (after production):
- UK: 5–8 business days
- USA: 7–12 business days
- International: 7–15 business days
Please note: delivery times may vary due to customs, peak seasons, or courier delays.
Will I receive tracking information?
Yes. Once your order ships, you’ll receive a tracking number via email.
Do you charge customs or import fees?
Customs duties or import taxes may apply depending on your country. These fees are the responsibility of the customer.
Do you accept returns?
Because items are made to order, we do not accept returns for change of mind or sizing issues.
What if my item arrives damaged or incorrect?
If you receive a faulty or incorrect item, please contact us within 7 days of delivery with photos. We’ll arrange a replacement or refund where applicable.
How do I choose the right size?
Each product page includes a size guide. We recommend measuring a similar garment you own for the best fit.
How should I care for my garments?
To preserve quality and prints:
- Wash inside out on cold
- Do not tumble dry
- Do not iron directly on prints